Response time.
Quote requests can sit too long, or be overlooked entirely.
The Shipficiency Load Agent
Speed for your brokers.Certainty for your managers.
Your brokers quote every load without leaving their inbox. Rates pulled into the email, replies written and ready, load data already in your TMS. Every quote lands in a portal where you see what went out and set the limits on what the agent can do.
Built for BrokerWare brokerages, with a team that sets it up with you.
sterling-logistics.com · 6:42 AM
Never left the inbox
RFQ: Dallas, TX → Memphis, TN
$1,845 all-in
Done before the broker opened it
Rate pulled into the thread
TMS load created, no re-entry
Floor $1,720, cleared
Customer Sterling, auto-quote on
Margin 14%, above 11% minimum
Reefer off for this customer, flagged for Dana R.
The problem
Three things the inbox can't do on its own.
Pricing context.
Customer and lane history is not in front of you when you decide how much margin a quote can support and still stay competitive.
Efficiency.
The repetitive steps in quoting a load, building the shipment, and sending documents back consume time that could go to more opportunities.
In the inbox / your brokers
Your brokers never leave their email.
The request comes in. The agent reads it, pulls the rate, writes the reply, and enters the load in your TMS before your broker has finished reading the subject line. They review, adjust if they want to, and send.
Quoting a load today
Email
Rating engine
TMS
Email
TMS
5stops
Quoting a load with Shipficiency
Email
1stop
The other four still happen. Your broker just does not have to make the trip.
- Rates pulled into the thread, not a separate tab
- Replies drafted in your voice, ready to send
- Load and customer data entered in your TMS automatically
- Lane history and status right beside the email
- The broker stays in control of what goes out
We give the time back. You decide what your team does with it.
Up to 80%
less time to quote
The back and forth between email, rating engine, and TMS is where the hours go. We take out the trip, not the judgment.
Estimated against manual quoting across email, rating engine, and TMS. We publish measured numbers as our first partners report them.
Two surfaces, one system
Brokers work where they already work. Managers get the view from above.
Your brokers
The add-in
Inside the inbox, all day.
- Quote requests
- Pulled rates
- Drafted replies
- Load status
- TMS sync
Your managers
The portal
The whole floor, at a glance.
- Win/loss analytics
- Every quote sent
- Agent activity
- Guardrails and limits
- Team performance
The manager portal / your managers
Open the portal. See everything.
Every quote your team sends, agent or broker, lands in one place. Win rates by lane. Where you were priced out, and by how much. What the agent did, and what it held back. Your brokers can check their own loads and statuses in the add-in, but the full picture lives in the portal.
- Full bid visibility: every request, quote, and reply in one view
- Win/loss by lane, customer, equipment, and margin
- Loss analysis: see where you were priced out, and by how much
- Trends over time: which customers you're winning, which are drifting
Every quote your team sends, agent or rep, lands in the same scoreboard.
Win rate by lane
Last 30 days
Dallas → Memphis68% · 84 quotes
Atlanta → Charlotte54% · 61 quotes
Chicago → Columbus41% · 47 quotes
Laredo → Houston29% · 38 quotes
Won
Lost
Control / your managers
You decide what the agent is allowed to do.
A rep who freelances on price costs you margin. An agent that does it costs you margin at machine speed.
Guardrails aren't a setting we buried. They're the product. Turn capabilities on and off, set the floor, and flag anything you want a person to look at.
- Toggle agent capabilities individually, on or off
- Set price floors and margin thresholds
- Flag anything outside the lines so it does not go out unseen
- Scope the agent by customer, lane, or equipment type
- Change any of it yourself, instantly
Agents go rogue when nobody drew the lines. You draw them before it sends a single quote.
Auto-send quotes
Dry van · within floor
Reefer and temp-controlled
Flagged, not auto-sent
Hazmat and oversize
Never automated
Quote below floor
Flagged for review
New customers
Drafted, labeled to a rep
How it works
Bigger platforms hand you a login. We hand you a team.
We set it up with you.
A real implementation, run by our team. Inbox, rate context, and your quoting rules, configured together.
You set the limits.
Before a single quote goes out, you decide what the agent can do and where it has to stop.
You go live, and we stay on.
Not a ticket queue. The people who built your setup are the people who pick up the phone.
Shipficiency handles the upstream quoting your TMS was never built to do, and we're on the phone while you learn it.
[Customer quote goes here. Two or three sentences, ideally about the implementation and the support, not about the speed number.]
A faster team. Not a smaller one.
The Load Agent handles the quoting volume your reps can't get to, inside limits you set, with every decision on the record. We give back the time and the margin. You decide what to do with both.